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Fleet UK

02392 245570

Monday to Friday 08.30am to 5.30pm

sales@fleetuk.com

Exceeding Customer Expectations

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How we conduct our business is just as important as what we do. Our mission over the last 21 years, and going forward, is to be our customer’s first choice for car and commercial vehicle leasing and used car sales in the UK, and in doing so, exceed our customers’ expectations for service, quality and value. 

Our team strives to earn our customers’ loyalty by working tirelessly to deliver more than promised; being honest, fair, and working above and beyond expectations in order to provide exceptional personalised service that creates a memorable customer experience.

We treat our team and customers alike by never compromising our commitment to first-class customer service. We look to engage in the community in which we operate, by involving our company and team in events throughout the year to raise both money and awareness for many good causes close to our hearts.

Although it is our goal to be the best and not necessarily the biggest or most profitable, our team's success at satisfying customers and motivating employees will bring growth and long-term profitability.


Focus

  • We work hard to provide our customers with an unrivalled choice of cars and vans but if you can’t see the vehicle variant you’re looking for, let us know and we’ll try our best to source it for you
  • With contracts available from one to four years, and a great range of lease deals from 5,000 miles per annum upwards, we have variable contract and mileage terms to suit your needs


Loyalty

  • It’s the personal connection with our customers, our team, and our community that makes the difference, and that’s why over 90% of our business has been from repeat customers in our 20+ years history
  • We invite you to simply Google us to see what others have to say about us
  • We also have over 150 five-star reviews on https://www.carbuyingadvisor.co.uk


Efficiency

  • We aim to get it right the first time and every time
  • Customer problems are acknowledged, managed and resolved in a timely manner


Exceeding expectations

  • We will treat you with courtesy and respect at every stage of the process
  • We interact with our customers with a positive attitude
  • Our no-pressure sales team is here to help you make the best choice that suits your requirements
  • We understand that time is the new currency, and we work to serve you with a keen sense of urgency to help you get the vehicle of your dreams


Trust and Transparency

  • We aim to deliver the right vehicle, at the right price, time and again. We aim to never over promise and under deliver
  • We follow a standard code of conduct to better serve our customers
  • We believe trust is our cornerstone. We must earn yours before we can earn your business
  • We will always ensure that the information we provide is clear and easy to understand
  • All costs of your vehicle leasing agreements are openly displayed and explained at quoting stage – we don’t hide anything from you


Unique service

  • Whether you prefer a phone call, text or email, our dedicated account managers are here to make the leasing or purchasing processes as easy as possible. Let us know how you prefer us to contact you and we’ll try our best to accommodate your needs
  • Availability of staff – easy to get in touch with via phone, email or live chat services
  • We treat every customer as we would want to be treated


Knowledgeable

  • Each of our dedicated account managers has a thorough knowledge of the vehicle leasing and used car market

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Fleet UK are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 682714

Registered in England & Wales with company number : 4018111 | Data Protection No : Z6393738 | VAT No : 755080825

Registered Office : 7 Stratfield Park, Elettra Avenue, Waterlooville, Hampshire PO7 7XN

Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. E&OE.

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